In the dynamic world of forex trading, where fortunes can be made and lost in the blink of an eye, having a reliable broker by your side is crucial. One such broker that stands out in terms of reliability and transparency is FXNovus. Operated by FXNOVUS (PTY) LTD and regulated by the Financial Sector Conduct Authority (FSCA) in South Africa under License No. 50963, FXNovus prioritizes the security and satisfaction of its clients.

Image source: FXNovus’ Regulation

A significant aspect of any broker’s reliability is its refund and cancellation policy. Understanding that unforeseen circumstances may arise, FXNovus has outlined a clear and fair refund policy to address such situations.

Image source: Check out FXNovus’ Legal page

According to FXNovus’ policy, a refund request can be initiated if the client’s account has been deposited with funds but no trading orders have been executed. However, the client must provide a valid reason for the refund request. Upon approval, the refund will be processed using the same method of payment used for the deposit, ensuring convenience and transparency for the client.

It’s important to note that FXNovus does not refund funds lost in trading, as trading involves inherent risks that clients must be aware of. However, in cases where a refund is applicable, it will be processed promptly, typically within five working days from the receipt of the request. This demonstrates FXNovus’ commitment to providing efficient service to its clients.

Moreover, FXNovus adheres to strict guidelines regarding client eligibility. The company only offers its services to clients over the age of 18, and any registrations made by minors are considered a breach of the client agreement, resulting in the termination of the trading account. In such cases, any remaining funds in the trading account are refunded within 15 days from the termination date.

Furthermore, FXNovus reserves the right to terminate a trading account in the event of a breach of the client agreement or if instructed to do so by regulatory authorities. In such instances, any remaining funds in the trading account are refunded within 15 days from the termination date.

Clients should also be aware that additional fees may be charged for processing refunds, as outlined in FXNovus’ General Fee Policy. However, the company aims to provide transparency throughout the refund process, and clients are encouraged to contact the support team for any inquiries or assistance. 

Visit FXNovus’ FAQ Page for more information.

Image source: FXNovus’ FAQ Page

In conclusion, when choosing a forex broker, it’s essential to prioritize reliability, security, and transparency. FXNovus, with its regulated status and clear refund policy, exemplifies these qualities, ensuring that clients can trade with confidence and peace of mind.

For any further questions or clarifications regarding FXNovus’ refund and cancellation policy, clients can reach out to the company via email at [email protected].

Image source: FXNovus’ Contact Us Page